Refund policy

Last updated: October 28, 2026

Return and Refund Policy

CDL Playbook sells digital study materials. Because files are delivered instantly by email, digital products can’t be “returned”. Instead, we back every order with the guarantees below.

1. Pass-or-Refund Guarantee
If you study with CDL Playbook and don’t pass your CDL written (knowledge) test, we’ll refund your order in full.

How to claim:

  • Email info@cdlplaybook.com within 60 days of your purchase date.
  • Include your order number and proof of the failed attempt (for example, a photo or screenshot of your official test result from the DMV or testing office).

Conditions:

  • The failed test must be taken after your purchase date and within the 60-day claim window.
  • The proof must be an official result that shows the test date and the name on your order. You can cover any license or ID numbers.
  • The guarantee covers the CDL written knowledge tests included in the bundle you bought (for example General Knowledge, Air Brakes, Combination, and, in Pro and Complete, the endorsement tests). It does not cover the pre-trip inspection, basic control or road skills tests, or a test you could not take because of eligibility, medical, documentation or scheduling issues.
  • Missing or canceling your test appointment does not count as a failed attempt.
  • One guarantee refund per customer and per order.
  • We may decline a claim if the proof is altered, incomplete, or already used for another claim.
  • Once a refund is issued, your license to use the materials ends and you agree to delete the files.

2. Problems with your files
If a download link doesn’t work, a file won’t open, or you didn’t receive your email, contact us at info@cdlplaybook.com. We’ll fix it or send the files again. If we can’t fix the problem, we’ll refund you in full.

3. Duplicate or accidental orders
If you were charged twice for the same bundle, or ordered the wrong bundle by mistake, email us within 14 days and we’ll refund the duplicate or help you switch to the right bundle.

4. Other refund requests
Outside the cases above, digital products are non-refundable once the files have been delivered.

How refunds are paid
Approved refunds go back to your original payment method. You’ll get an email confirmation when the refund is issued. Depending on your bank or card provider, it can take 5 to 10 business days to show up on your statement.

Your rights
This policy does not limit any rights you may have under applicable consumer protection laws.

Questions?
Email info@cdlplaybook.com. We reply within 1 to 2 business days.